Contact us

The quickest way to get in touch with Marrakech Vacation is by WhatsApp or phone call, where we can respond instantly to your questions and bookings. You can also reach us easily by email or through the contact form on our website—we make it a priority to reply within a few hours.

Common Questions

We know planning a trip is exciting but also comes with many questions. Here are some of the most common ones we receive:

  • What’s included in the tour price? (transport, meals, accommodation, activities, etc.)
  • Can the itinerary be customized? (yes—private tours can be tailored to your needs)
  • Do you offer group or private tours?
  • What type of vehicles do you use for transport?
  • What should I pack for the desert / mountains / city tours?
  • Are meals included, and do you cater to dietary needs?
  • What is the level of physical activity required?
  • Do I need to book in advance, or can I book last-minute?
  • Is the guide fluent in English (or other languages)?
  • What’s your cancellation or refund policy?

We’re always happy to answer these and any other questions—our goal is to make sure you feel fully comfortable and excited about your Moroccan journey before you book.

How to Book

We always encourage customers to book directly with us, as it ensures:

  • The best prices (no extra commissions or hidden fees).
  • Direct communication with our team for custom requests.
  • More flexibility to personalize your itinerary.

That said, for travelers who prefer booking through international platforms, we are also present on trusted sites like [Viator / GetYourGuide / TripAdvisor]*. No matter how you book, you’ll always receive the same high-quality service and attention to detail.

Location

Waldalgesheim
Germany

Our Customer Support Difference

At Marrakech Vacation, we believe great trips start with great support. What sets our customer care apart is:

  • Fast Responses – We’re available 24/7 via WhatsApp, phone, and email, so your questions are answered quickly.
  • Personalized Assistance – Every traveler is different. We listen carefully and tailor recommendations to your preferences, not a “one-size-fits-all” approach.
  • Local Expertise – Our team is based in Morocco, which means we provide up-to-date, insider advice and immediate solutions if anything changes during your trip.
  • Peace of Mind – From the first inquiry to the last day of your journey, we stay in touch, making sure everything runs smoothly.
  • After-Booking Care – Our support doesn’t stop once you book—we continue to check in and assist throughout your travel.

With us, you’re never “just another booking”—you’re a guest we personally care about, and we treat every trip as if we were planning it for a friend.